Returns | Exchange

Refund Policy

• No Refunds: As most of our products are made-to-order or crafted in exclusive small batches, we do not offer refunds on any placed orders.

Exchange Policy

We understand that sizing may sometimes require adjustments. Here’s how we handle exchanges:

• Size Exchange: If you wish to exchange a garment for another size in the same style, please email us immediately so we can reserve the piece.
• Unavailable Sizes: If the required size is unavailable, choose another design in the desired size or opt for a store credit.
• Return Shipping: The customer will bear the cost of returning the product.
• Sale/Discounted Items: Products purchased on sale or at a discount cannot be exchanged or returned.
• Store Credit:
  • Valid only for full-price items.
  • Non-refundable and cannot be applied to sales or discounted products.
  • Valid for one year from the date of issuance.

Important Notes for Returns

• Condition: Ensure the product is returned in the same condition as received. Washed, used, or ironed garments cannot be returned or exchanged.
• Processing Time: We strive to process all returns within five working days.
• Discretion: All exchange requests are subject to the discretion of the Metaphor Racha team.

We are committed to ensuring customer satisfaction and believe spreading awareness about handcrafted products is the best way to foster appreciation.

Quality Assurance

• Handcrafted Variations: Our products are crafted by skilled artisans using handwoven textiles and hand processes. Slight variations in the fabric, print, or stitching are natural. These should be celebrated as unique qualities of handmade items rather than considered defects.

We appreciate your understanding and support for handcrafted, sustainable products.