Returns & exchange
We do not offer refunds on any order placed as most of the products are either made to your order or small batch of exclusive one-off pieces.
If you wish to exchange a garment for another size in the same style, do send us an email right away to enable us to keep that piece aside for you. In the situation where we do not have the required garment size, you can either choose another design in the required size or opt for a store credit slip. Cost of the return will be borne by the customer.
Please do make sure that the product is returned to us in the condition you received it, with the tags intact. We do not accept returned merchandise if the price-tag is removed. We will strive to process all returns within five working days. Washed, used, ironed garments cannot be returned or exchanged. All exchange requests are subject to the discretion of the 'Metaphor Racha' team. We genuinely want to keep our customers satisfied with their purchase and believe that that's the only way to spread awareness about handcrafted products.
We request you to bear in mind that because we partner with craftsmen who use only handcrafted material and the process being a hand involved one, slight aberrations in textile, print, and sewing are bound to happen and should not be considered as 'damaged'.