Every product image we post on our social media will also have a website link, either in the description or in our bio. As we expect your purchase decision not to be based merely on the price, we request you to go through some of the important information about the product and its processes on our website. As a habit, we do not reply to PP.
2] Can I come to your studio to check out your products?
Due to the pandemic, our studio is not open to customers yet. Moreover, for the last two years, we have switched to an only-online business module, wherein, we produce only after your website purchase. Hence, the physical inventory in our studio is negligible.
3] Will the MRP be the same if I come to your store? Is the price different to those who live abroad?
The price of our product is the same both on our website and exhibits. We price depending on the cost of making the product and not on who is buying it. It's what we call universal pricing. Shipping within India is free but, we charge extra for international shipping.
4] Why are your products so expensive?
A lot of thought goes behind the pricing, & you can read more about it on our blog. Our price not only reflects our belief in paying living wages to our craftspeople but also in being fair with our consumers. We suggest you buy less, buy local, from small brands which stand for authenticity, and ask questions before you indulge. After all, how and where you spend money reflects your values and life choices.
5] Do you use organic cotton and natural dyes?
A small section of our textile is yarn-dyed using natural colours. We always specify if it's a natural dyed or otherwise in our product description. We work predominantly in north Karnataka which has a scarcity of water, and the local co-ops have lost the skill for natural dyeing. Hence, we make do with VAT dyes. Though these are chemical dyes and considered safest, we use colours cautiously and only where it's required. Our cotton is not organic yet, but the rest of the work is.
6] Is COD available on your website?
No. We accept various cards, a few UPI options, NEFT transfer, etc. If you need some time to GooglePay or bank transfer the amount, do message and let us know. We will be glad to keep aside the product for a stipulated time.
7] How soon can I receive the parcel?
Our products that need tailoring gets shipped within three working days, and those with embroidery would take seven working days. Afterwhich, it should take 3-4 working days to reach within India and 10-15 days abroad, depending on the destination code. Sarees, towels, stoles and such are ready to ship.
8] Which khadi institute do you guys belong to, and are you an NGO?
Metaphor Racha is a proprietorship owned for-profit company and does not own any khadi institute. We have always believed in partnering with existing producers.
9] Why can't you make more sizes? Do you take custom orders?
Our clothing range comes in S, M, L, & XL. With many years of experience in garment making, we have formulated a size range that could accommodate many Indian women. Though we have an in-house tailoring facility, we are not yet equipped to customise products.
10] I don't know how to decide on the size of the garment on your website. If it doesn't fit, can I return it?
Every product description carries the "garment measurement" and not the body measurement. We suggest you measure any of your comfort-fit garments and compare them with our size chart, you will find a match. We do not offer refunds on any order placed as most of our products are either made for you or a small batch of exclusive one-of-a-kind pieces. If you wish to exchange for another product or size, do mail us right away and enable us to keep that piece aside for you.
11] I run a boutique/an online aggregator. Can you provide us with your products on a consignment basis for resellers, and what's the markdown?
Our scale of business does not allow us to provide our products to resellers on a consignment basis. However, if you are willing to purchase our products, please mail us with your requirement. Be aware that we have not burdened our customers by including the re-sellers margin. Hence, the discount we offer, to you as B2B would be minimum.